October 19, 2010
Tackling Tough Conversations (Facilitator: Kevin Brimhall)

You’ve experienced difficult conversations, the ones where the parties are uncomfortable with each other or are tackling a sensitive subject.  And since tough conversations are common (whether in a professional or personal situation), the better you handle yourself and the situation, the more successful you will be.

In this webinar, we will identify what drives effective communication in difficult situations by:

• Learning what is often much more important than what you say
• Discussing what about the other party that is critical for you to understand
• Examining how to listen and how to ensure that your position gets heard
• Learning how to minimize the emotion and stay on track

Register today!


For the facilitator biographies, click here.